Emergency guide · free, no signup
Access blocked or hacked? Read this before you do anything else.
SolveOne handles recoveries for a living — this page is the free first-aid version. It won't fix everything, but it will stop you making the mistake that closes the door.
The one rule
First rule: order beats speed
The most common way to lose a recoverable account is acting in the wrong order. If a hack led to a block, you recover control of the account first — then deal with the block. Appealing a block while you don't even control the account usually gets rejected — and often there's no second appeal.
First minutes: do this, avoid that
Do
- Stop and breathe. Panic-acting is what loses recoverable accounts.
- Check you still control the email and phone tied to the account.
- Screenshot everything: the notification, the stated reason, dates.
- Identify what actually happened (hacked / blocked / both) before acting.
Don't
- Don't file an appeal yet if the account was hacked — regain control first.
- Don't fire off several appeals — you often get one real shot.
- Don't create new accounts or a duplicate Business Manager — it reads as suspicious and hurts you.
- Don't hand your password to anyone. Legitimate recovery goes through official verification, not by giving away credentials.
If your account was hacked
- Use the official account-recovery flow while you still hold the email/phone.
- Check for admins, devices or sessions you don't recognise and revoke them.
- Only once you're back in control, assess whether a block followed. Don't appeal a block until you own the account again.
If your ad account or Business Manager is banned
- Find the stated reason (policy / suspicious activity / payment) — it decides the right appeal path.
- Prepare proof of business legitimacy (company docs, domain) before verification.
- One clean appeal through the official form — not a scattergun across channels.
If a personal/business account or Page is blocked
- If it followed a hack, treat the hack first (see above) — this is the mistake that costs people their one appeal.
- Categorise the appeal correctly on the official form before submitting.
- Keep your evidence (ID, business docs) ready in the format the form asks for.
Stuck, or not sure which case is yours?
Don't guess under pressure. Send SolveOne the details — the diagnostic will tell you honestly whether it's recoverable, before you spend anything on the rest.